ECM services work in the manner as described below.
Your Earlier Setup :
Mail from yahoo : --------------------- MX -------------------------> mx.yourserver.com
Which means that a mail coming from outside (lets say yahoo) will come directly to your MX servers.
After Implementation of ECM
Mail from yahoo : ------------ MX ----------- > Netcore Servers (spam & virus check) --------------- RELAY TO ---------------> mx.yourserver.com
Which means that the mail coming from yahoo will first come to Netcore Servers, will be scanned for virus and spams and then relayed to your earlier MX servers. For this the only change we need to implement is the shift in MX pointers. Your earlier MX servers will keep on functioning in the same way.
The reporting for the same will be available on
http://spam2.netcore.co.in/
username : yourdomain.com
password : <provided by netcore>
The reporting will be available from tomorrow onwards.
Actions on Spam Messages
In the initial setup of ECM we have configured the system for yourdomain.com is such as way that the Spam messages will be detected and tagged as {SPAM ?} and then delivered to the end user. This work out is just for initial settings.
Incase a mail is tagged as spam but is actually not a spam then just forward the mail to nospam@spamtrap.netcore.co.in. Our system will learn from the feedback or alternatively you can add the sender's email id or domain in your white list available under the preferences section on the reporting tool. With this the mails from the particular email id/domain will never be marked as spam.
Incase a mail is a spam and is not tagged as spam then just forward the mail to spam@spamtrap.netcore.co.in or alternatively just add the email id or domain in the blacklist available under the preferences section on the reporting tool. With this all the mails from that particular email id or domain will always be considered as spam.
The available actions on spam mails are as follows
1) Deliver (The mails are tagged as {SPAM ?} and delivered to the end user.
2) Forward (Messages considered as spam are forwarded to some other email account and end user does not receive the mail).
3) Deliver and Forward (The messages are forwarded to the other email account as well as delivered to the end user).
4) Delete (The spam messages are deleted and no one receives the mails).
MX Records to implement Emergic CleanMail Services
To implement Emergic CleanMail Services the MX records for your domain have to be pointed as follows.
yourdomain.com MX 5 venus.netcore.co.in
yourdomain.com MX 40 pluto.netcore.co.in
We have Multiple Servers to ensure High Availability and proper transition of mails.
Incase of further queries please feel free to send a mail to spamteam@netcore.co.in or support@netcore.co.in
