1. What is Spam?
Spam is also known as UCE - Unsolicited Commercial Email.
Most UCE is commercial advertising, usually for dubious products,get-rich-quick schemes, or quasi-legal services. Often the products advertised are worthless, deceptive, and partly or entirely fraudulent. Other times, it is simply advertising for something that you are probably not interested in.
2. After I sign up, how soon will the service will be activated?
Typically, within a business day. The primary reason for the delay is that any change to your domain's "MX" records do not take effect immediately, but must propagate through the Internet. Technically, your MX records have a "TTL" (Time-To-Live) value which specifies how quickly changes will take effect. A typical TTL value is one hour, but your domain may be configured with another value, such as 24 hours.
3. We don't know how to change the 'MX' Record. What do we do?
That is no problem. We will email you the necessary changes and you can simply forward this email to your hosting company or IT department.
4. How is my email's security and privacy guaranteed?
ECM does not affect your email security in any way. Our service does not backup or make copies of your email messages. The log files only contain the email addresses of the sender and the recipient. We will never log the entire email message. We do not share any information with anyone else! In the event your mail server is off-line, our service will "spool" your email messages. When your mail server is back on-line, it will automatically transfer all the spooled email messages. Even in this case, the temporarily spooled messages will not be permanently saved or backed up.
5. Does ECM add any delay to my incoming mails?
Hardly! This service may delay your email by a few seconds, but not more than a minute. Email with large attachments, especially if you have anti-virus service, can be delayed up to about a minute or so because of the time it takes to do the scanning for viruses and spam.
6. What is open-relay?
For historical reasons, many SMTP mail servers will accept mail for email domains other than their own, and forward it on to the intended recipient.hird-party relay, also known as "open relay" or "insecure relay" is where a mail server will route mail for anybody in the world. Any machine which will accept mail for any domain and forward it on regardless of who the sender is or what IP address the mail is sent from is generally called an 'open-relay.'
Spammers hunt for and abuse these servers to try to cover their tracks,because they know their spam is unwelcome and unwanted. When spammers locate such a machine they can use it as a free distribution service for their junk email. This process very often leads to your IP/domain being blacklisted.
7. What virus scanners do you use?
We use multiple commercial scanners. This combination of scanners has been selected for their differing approaches to virus detection, which ensures wearer capable of catching all types of viruses, past, present and future.
8. What does the solution do with my spam?
Clearly, the benefit to using a service provider to block spam is removing unwanted messages from your network, freeing bandwidth and server processing time. However, if the only option for spam handling is to flag the offending messages and send them into your network, then you have only fixed half of the spam problem. Netcore's solution combines temporary secure storage outside your network with the ability to access, review, and reclaim blocked messages.
9. Does the solution guarantee uptime and availability?
Netcore guarantees 99.999 percent service availability and historically has delivered 100 percent availability. Email is a critical method of communication for businesses; a true enterprise-class solution must be unshakable in its reliability.
10. How to login to ECM ?
- Go to the URL http://ecm.netcore.co.in/
- Enter the username and password provided by NetCore.
- Click Submit.
11. What is the difference between Spam and Ham ?
- Unsolicited, bulk delivered mails are termed as spam.
- Mails that are genuine are termed as ham.
12. What is the difference between MSP and Domain ?
- MSP stands for Managed Service Provider. An MSP has more rights than a domain.
- An MSP can have one or more MSP's/Domains under it.
- Whereas, a domain cannot own another Domain/MSP under it.
13. How can I change ECM admin password ?
- Login to the ECM front end.
- Go to Administer tab --> Other Options --> Manage Password.
- Here you will find links to change passwords for MSP's/Domains/Subadmins/owndomain.
14. How can I add/view/delete/edit a Sub admin ?
- Login to the ECM front end.
- Go to Administer tab --> Other Options --> Manage Sub admin.
- Here you will find links to add/view/delete/edit Submarines.
15. How do I check for the blocked mails in ECM ?
- Login to the ECM front end.
- Go to Reports tab.
- On the top there are various links, click on the respective links and check for the blocked mails.
16. Can I remove spam checks on mails coming for certain users ?
- Yes, Definitely.
- Login to the ECM front end.
- Go to Settings tab --> Opt User.
- Add the list of users for whom spam checks has to be removed and click Submit.
17. Can I remove virus checks for certain users ?
- Sorry, we do not exempt any incoming mail from virus checks.
18. How to check what action is taken on my spam mails ? OR How to change the action taken on spam mails ?
- Login to the ECM front end.
- Go to Administer tab.
- Go to Personal Details.
- Click on View to see the spam action. Check the value for Select Actions for Spam's.
- Click on Edit to change the spam action .Change the value for Select Actions for Spam's.
19. How to white list/blacklist an IP ?
- Login to the ECM front end.
- Go to Administer tab. Go to IP Manager.
- For white listing, enter the IP under Trusted IP Preferences and click Add. When you have added all the IP's to be white listed, click Submit. Before submitting, if you want to remove any entry, then select the IP(s) from the list and click remove. Then click Submit.
- For blacklisting, enter the IP under Blacklist IP Preferences and click Add. When you have added all the IP's to be blacklisted, click Submit. Before submitting, if you want to remove any entry, then select the IP(s) from the list and click remove. Then click Submit.
Note: For domain added as an MSP the IP preference can be set for all the domains under it or a single domain.
20. How to white list/blacklist an Email Id ?
- Login to the ECM front end.
- Go to Administer tab. Go to Spam Manager.
- For white listing, enter the Email Id under White List Preferences and click Add. When you have added all the Email Ids to be white listed, click Submit. Before submitting, if you want to remove any entry, then select the Email Id(s) from the list and click remove. Then click Submit.
- For blacklisting, enter the Email Id under Black List Preferences and click Add. When you have added all the Email Ids to be blacklisted, click Submit. Before submitting, if you want to remove any entry, then select the Email Id(s) from the list and click remove. Then click Submit.
Note: For domain added as an MSP the Spam preference can be set for all the domains under it or a single domain.
21. How can a User white list/blacklist an Email/IP address?
-To white list/blacklist an Email/IP address the User will have to send a request to the respective Domain Administrator.
-The Admin can then follow the steps mentioned in the FAQ's 19. and 20. to execute the requested action.
22. ECM is enabled but still I am receiving Spam Mails ?
- Check whether the mail is tagged as {Spam ?} in the subject line.
- If so it means that the action chosen for your domain for spam mails is "Deliver" and so the mails are tagged as {Spam ?} in the subject line and delivered to the end user.
- If such a tagged mail is indeed a spam mail,you may ignore that mail.
- In case a spam tagged mail is actually not a spam mail, then just forward the mail to no spam@spamtrap.netcore.co.in The ECM system will learn from the feedback or alternatively you can add the sender's email_ id or domain to your white list through the ECM front end. With this, the mails from the particular email_ id/domain will never be marked as spam.
- In case a spam mail is not tagged as spam then just forward the mail to spam@spamtrap.netcore.co.in or alternatively just add the sender's email_ id or domain to your blacklist through the ECM F. E. With this, all the mails from that particular email id or domain will always be considered as spam.
23. What are the different actions taken on spam mails ?
1. Forward (Messages considered as spam are forwarded to some other email account and end user does not receive the mail).
2. Deliver and Forward (The messages are forwarded to the other email account as well as delivered to the end user).
3. Quarantine (The spam messages are Quarantined on our ECM servers and you can view them through the Admin front end).
4. Deliver (Messages will be tagged as {Spam ?} in the subject line and delivered to the end user).
24. When I click on Spam Reports I do not get the list of spam mails ?
- This is because the action on the spam mails is deliver so the quarantine area does not show any mails.
- Click on the non-quarantine link to see the list of spam mails.
25. How to release a spam blocked mail ? - Login to the ECM front end.
- Go to Reports tab --> Spam Mail Reports.
- It will show the list of quarantine mails. Select the mails that you want to release and click on "Not a Spam".
Note: You can release the mail blocked in spam if the action on the spam mails is store/quarantine.
26. I want to report that a certain mail is Spam
OR
I want to report that a certain mail is genuine (Not Spam)
- If a mail is spam and has not been detected as spam then forward that mail as attachment to spam@spamtrap.netcore.co.in
- If a mail is not spam and has been tagged as spam then forward that mail as attachment to not spam@spamtrap.netcore.co.in
27. What are Dictionary Checks ?
OR
How can I add spam rules ?
- The Dictionary Checks feature allows the Administrator to create rules for detecting a mail as Spam or Ham.
- You can find the link for Dictionary Checks under the Administer tab.
- Here you can see the rules created under your domain along with the domains for which these rules have been applied.
- The usage instructions are provided in the Help Doc . You can find this link on the top right hand corner.
28. When should I use the white list feature ?
And
When should I use the opt-user feature ?
- When you want to receive all the mails coming from a certain email id, then you can add that email id under your white list.
- When you want to receive all the mails coming to a certain email id, then you can add that email id under opt-user list.
29. How can a MSP upload a logo ?
- Login to the ECM front end.
- Go to Settings tab --> Custom Logo.
- Click on Browse and open your logo image file.
- Click upload.
30. Why does a sender address get rejected ?
- A sender address gets rejected either because the sender address is invalid, or the sender address is in your blacklist.
31. Why does a recipient address get rejected ?
- A recipient address gets rejected because it may be listed in your Reject Email User list, under Administer --> Other Options --> Manage Email User --> Reject Email User.
32. I want to release a mail listed in Spam Digest sent from ecm@netcore.co.in?
- Click on the link given in the mail "Go To Quarantine Area"
- Enter your password to login.
- Select the mail you want to release and click on "Release".
